1. Order Processing Time:
- Orders are processed within 24-48 hours on business days (Monday to Saturday).
- Orders placed after 2 PM, or on Sundays and public holidays, will be processed the next business day.
2. Shipping Partners:
- We use Shiprocket’s extensive courier network to ensure fast and reliable delivery across India.
3. Estimated Delivery Time:
- Metro Cities: 2-5 business days.
- Non-Metro Cities: 4-7 business days.
- Remote Areas: 7-10 business days.
4. Shipping Charges:
- Free Shipping on orders above ₹[insert amount].
- A flat shipping fee of ₹[insert amount] is applicable for orders below ₹[insert amount].
5. Tracking Your Order:
- Once your order is shipped, a tracking ID will be shared via email/SMS.
- You can track your shipment status on Shiprocket Tracking Page using the tracking ID provided.
6. Delivery Address:
- Please ensure that the address provided is complete and accurate.
- Changes to the delivery address after the order is dispatched are not allowed.
7. Delayed or Failed Deliveries:
- Reasons for delay may include bad weather, incorrect address, or courier partner issues.
- In case of failed deliveries due to incomplete/incorrect address or unavailability of the recipient, reshipping charges may apply.
8. International Shipping:
- At the moment, we only deliver within India. International shipping options will be available soon.
9. Damaged or Missing Items:
- If your package is damaged or items are missing, please contact us within 48 hours of delivery at [support email/contact number].